Booking / Reservations Conditions

NOTICE: All properties represented on this website by Carrington Italy Holdings, LLC on behalf of its affiliate, Carrington Italia, SRL (collectively, “Carrington”)are individually owned by third parties and furnished by their respective owners. All Guests must respect the owners’ personal property. The terms Guest(s) & Tenant(s) are used interchangeably on this website and are defined as the principal party renting a vacation property & those accompanying the principal party.

Please review these terms and conditions carefully as they apply to all properties and are not subject to any modification.

RESERVATION CONFIRMATIONS MAY CONTAIN THE FOLLOWING CHARGES, IF APPLICABLE:

  • Rental Rate
  • Departure Cleaning Fee*
  • Pet Fee (if applicable) per pet/stay
  • City tax
  • Utility fees

GUEST RESPONSIBILITY

The Guest whose name appears on the confirmation is responsible for all terms and conditions set forth herein and in the applicable rental agreement for themselves, their guests or others they may have visiting or staying at the vacation rental property during their term of occupancy.

VIOLATIONS

Violating any of the applicable terms and conditions, rental agreement, property rules, community rules or regulations, may result in the Guest(s) being asked to vacate the property. If such a circumstance occurs, NO refund will be due to Guest(s).

GUEST AGREES TO ABIDE BY THESE TERMS AND CONDITIONS UPON TENDER OF ANY PAYMENT. CARRINGTON AGREES TO MAKE PROPERTY AVAILABLE SUBJECT TO THESE TERMS AND CONDITIONS, THE RENTAL AGREEMENT, AND THE RENTAL CONFIRMATION SUPPLIED TO GUEST..

INITIAL RESERVATION PAYMENT

Reservations require an initial thirty percent (30%) reservation deposit payment that is applied toward the entire reservation amount due. Upon receipt of initial reservation Payment, a confirmation with payment due dates will be sent to the principal party named on the reservation.

PAYMENT/BALANCE DUE

The remaining seventy percent (70%) balance is due sixty-five (65) days prior to the check-in date. If a booking reservation is requested within sixty-five (65) days of the check-in date, then the full rental amount is due at the time of the reservation. The reservation may be cancelled without further notice if payment is not received by Carrington by the due date. All funds received are deposited in a trust account until disbursement. Interest earned on escrow/trust account is paid to Carrington.

*CLEANING FEE

All properties require departure-cleaning services and are subject to all applicable taxes. Guests are responsible for leaving the property in good order before departure for the next guests. Guest shall leave all doors and windows locked and make sure the heat (winter excluded) and lights are turned off upon checkout. With limited time available between guests, guest are required to complete the following:

  • Return furniture to original locations
  • Wash and put away all dishes including those in dishwasher
  • Remove all food and trash from home
  • Place trash in sealed plastic bags in proper receptacle(s)
  • Wipe clean all appliances, counters and other surfaces
  • Tidy up living areas as best as possible

Failure to complete the above may result in extra charges plus applicable taxes that will be deducted from the damage deposit or billed to Guest.

DAMAGE DEPOSIT

A damage deposit may be required and will be paid directly to the Landlord. The deposit will be held until determination of condition and content of the rental property upon check-out pursuant to the rental agreement. Charges may be assessed for damage, cleaning and unnecessary service calls. Please report any problems or damages observed in the rental property upon check-in. Unreported problems and/or damages are assumed to have occurred during occupancy and Tenant shall be held responsible for those damages. Please refer to the booking confirmation for the damage deposit amount. Upon arrival at the property, the owner or representative will request a damage deposit, payable in cash (Euros) by the Tenant prior to providing entry to the property, and the property keys will be handed over to Tenant. Additionally, Landlord may require that Tenant provide credit card information to be held in addition to the damage deposit. Upon inspection of the condition and content of the rental property at checkout pursuant to the rental agreement, the owner may charge the Tenant’s credit card for any damages or incidentals in excess of the damage deposit amount. The damage deposit will be returned to Tenant by the owner or representative prior to departure, less any charges for accidental damages to the property or for any additional cost not included in the rental price. THE OWNER OR REPRESENTATIVE MAY REFUSE ACCESS TO THE PROPERTY IF THE DAMAGE DEPOSIT OR CREDIT CARD INFORMATION IS NOT PROVIDED BY Tenant. In the event that an inspection cannot be arranged or conducted prior to the Tenant’s departure, the owner is authorized to refund the damage deposit to the Tenant by mail or post (less any eventual deduction for damages) only after having checked the inventory and the property in question. Carrington does not assume any responsibility, and Tenant hereby releases Carrington from any and all claims, arising from a dispute between Tenant and Landlord (or Agent appointed by the Landlord) regarding the damage deposit or credit card charges for damage in excess of the damage deposit.

CANCELLATIONS

All cancellations must be in writing/ email communication cancellation@carringtonitalia.com and are subject to a cancellation fee as set forth in the rental agreement.

CHANGING/TRANSFERRING RESERVATIONS

Any change or transfer of a confirmed reservation within the same property is subject to an additional Change/Transfer fee & property owner approval. Changes from one property to another are subject to our cancellation policy.

PETS

Most properties do not allow pets. If pets are allowed, it will be indicated on the property’s listing page. If required by the owner, there may be a separate agreement to be signed by Guest on arrival. This agreement is strictly between the guest and the property owner. Guests must abide by all local pet regulations and leash laws. Owner reserves the right to deduct from the damage deposit or bill Guest for any pet-related damage or cleanup of pet debris/waste upon departure. Guests (including visitors and day guests) who bring pets to non-pet properties may be subject to pet fees, additional cleaning fees, and possible removal from the property without refund.

METHOD OF PAYMENT

All rates quoted are amounts payable by credit card in €(EUR). Carrington Italy Holdings, LLC, accepts MasterCard, and Visa cards. Approximate $(USD) amounts are displayed for informational purposes only and subject to change without notice due to fluctuating currency exchange rates.

CHECK-IN TIME

Please refer to the booking confirmation for check-in time. Please schedule arrival time accordingly on the day of check-in. Sorry, early check-ins than the time noted in the booking confirmation are NOT available. The check-in procedure takes place at the rental property, unless otherwise dictated by the property owner or representative.

CHECK-OUT TIME

Please refer to the booking confirmation for check-out time. Please schedule departure time accordingly on the day of departure. Guest(s) may be charged one additional day rental if the property is not vacated by the check-out time. All property keys must be returned to the property owner or representative. Guest(s) will be charged a fee (set by the property owner) for lost, missing, damaged, or keys not returned on the day of departure.

UNFORESEEN CIRCUMSTANCES

If the rental property becomes unavailable or uninhabitable, Carrington reserves the right to move a guest to a comparable location accommodating the same number of persons and within the same price range. Carrington cannot guarantee availability or comparability of other properties. Owner and Carrington are not liable for any acts of nature or major mechanical failure that would prohibit or limit the use of a property.

ERRORS & OMISSIONS

Carrington has taken great effort to ensure the information in our website and all of our printed materials are accurate. We cannot be held responsible for errors, omissions, or change in prices. All rental properties are privately owned and their furnishings vary depending upon the owners' taste. Carrington cannot guarantee the presence of particular listed furnishings because they may change from time to time without notice.

LIABILITY

Guest(s) hereby agree(s) to indemnify, defend, save and hold harmless Carrington Italy Holdings, LLC, Carrington Italia, SRL, and their affiliates, direct and indirect officers, managers, members, partners, directors, officers, employees, contractors and agents, and the property owner from any claims arising out of Guest’s use of the property, including, without limitation, damages or injuries to personal property by reason of any cause whatsoever, either in or about the occupied property or elsewhere.

AGENCY DISCLOSURE

Carrington Italy Holdings, LLC operates this website on behalf of its affiliate, Carrington Italia, SRL, which represents the property owner(s). Carrington will make every effort to assist guest(s). Carrington Italy Holdings, LLC is a vacation home rental booking company and the management of the property is the sole responsibility of the Owner(s).